Privacy Policy & Terms

Terms & Conditions and Privacy Policy

Last Updated: August 6, 2026

Company: Texas Quality Seamless Gutter LLC

1. Program Description and Acceptance of Terms

Texas Quality Seamless Gutter LLC ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

Service-related alerts and reminders.
Customer support and scheduling updates.
Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
Where permitted, limited informational or promotional messages related to our services.

By providing your contact information and opting in to receive messages, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

Program / Brand Name: "Texas Quality Seamless Gutter LLC Customer Communications"

Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

Message and data rates may apply.
Message frequency may vary based on your interactions with us and which Programs you join.
Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in by submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP)

Reply "STOP" to any message we send you. We may send one confirmation message, after which you will no longer receive messages from that specific Program.

Help Instructions (HELP)

Reply "HELP" to any message or contact us using the information in Section 6.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability and performance may be affected by your carrier's coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project is completed, we may contact you to:

Request that you complete a satisfaction survey.
Collect a Net Promoter Score (NPS) or other rating.
Gather qualitative feedback about the work performed.
Ask you to leave a review on public platforms, at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining will not affect your ability to receive services.

6. Customer Support and Contact Information

Phone: (281) 416-5896

Email: p.reyestqsgutters@gmail.com

Mailing Address: 9622 Concord Ln, Houston, TX 77064

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, please review our Privacy Policy in Section 8 below.

8. Privacy Policy

8.1 Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information collected through the Website and Programs. It does not apply to information collected offline unless we specifically state otherwise.

The Website and Programs are intended for users in the United States. By accessing the Website or participating in any Program, you agree to this Privacy Policy.

8.2 Information We Collect

We collect information in three primary ways: (a) information you provide, (b) information collected automatically, and (c) information through cookies and similar technologies.

8.2.1 Information You Provide Voluntarily

When you interact with us — requesting service, an estimate, an appointment, or participating in a Program — we may collect:

Identifiers and contact information (name, email, phone, address).
Service request and project details.
Communications content (forms, chat, SMS/MMS, email).
Survey responses and feedback, including NPS scores and qualitative comments.
Any other information you choose to submit.

8.2.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

IP address and general location (city/state inferred from IP).
Device and browser information.
Usage and event data (pages visited, links clicked, time on page).
Timestamps, session identifiers, and diagnostic data.

8.2.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies for Website functionality, analytics, and advertising. Examples include:

Analytics tools (e.g., Google Analytics).
Advertising and conversion measurement tools (e.g., Google Ads, Meta Pixel).
Call tracking tools for lead attribution.
Chat and messaging tools for customer communications.

8.3 How We Use Your Information

We may use information to:

Provide and manage services (estimates, scheduling, project delivery).
Communicate confirmations, reminders, follow-ups, and customer support.
Administer post-project survey, NPS, and feedback Programs.
Request reviews on public platforms, at your discretion.
Operate, maintain, and improve the Website and Programs.
Conduct marketing and advertising activities with your consent.
Protect against fraud, misuse, and security incidents.
Comply with applicable legal requirements.

We do not sell personal information.

8.4 Communications and Text Messaging Privacy

8.4.1 SMS / MMS Text Messages

If you opt in, we may send SMS/MMS messages related to projects, surveys, NPS requests, feedback, review invitations, and service-related messages.

Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP or contact us (Section 6) for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent, or opt-out status with any third party for marketing purposes.

8.5 Cookies, Interest-Based Advertising, and Your Choices

8.5.1 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

8.5.2 Analytics and Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies and collect information about your interactions with the Website.

8.5.3 Global Privacy Control (GPC)

Where required by applicable law, we will process GPC signals as a request to opt out of certain processing for targeted advertising.

8.5.4 Do Not Track

Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals.

8.6 Sharing and Disclosure of Information

We do not sell personal information. We may disclose information in limited circumstances:

8.6.1 Service Providers

We may share information with vendors that help us operate the Website, run our business, or deliver the Programs (hosting, analytics, advertising, call tracking, messaging platforms). These providers may only use information to perform services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that assist in delivering our text messages or as required by law.

8.6.2 Legal and Safety

We may disclose information to comply with law, enforce our policies, protect rights or safety, or detect/prevent fraud.

8.6.3 Business Transfers

In a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and confidentiality protections.

8.7 Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is completely secure.

Email, text messages, and chat may not be encrypted end-to-end. Please do not send sensitive information through these channels. If you believe your interaction is no longer secure, contact us immediately (Section 6).

8.8 Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of third-party sites. We encourage you to review their privacy policies.

8.9 Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.

8.10 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy. When information is no longer needed, we will delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

8.11 Changes to These Terms and This Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. We will revise the "Last Updated" date at the top of this document. Continued use after changes are posted means you accept the updated Terms.

8.12 Privacy Rights and Choices (U.S. Residents)

Depending on where you live, you may have the right to:

Confirm whether we collect or process personal information about you and request access.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request a copy of personal information in a portable format.
Opt out of certain uses, including certain forms of targeted advertising.
Appeal a decision regarding your privacy rights request, where required by applicable law.

How to Exercise Your Rights

Contact us using the information in Section 6. We may need to verify your identity. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

Cookie and Advertising Choices

You can control cookies and similar technologies by:

Adjusting your browser settings to block or delete cookies.
Using any cookie preference tools or banners available on the Website.
Using browser signals such as Global Privacy Control where required by applicable law.

No Sale of Personal Information

We do not sell personal information for money. We may allow certain third-party partners to collect information through cookies for analytics, advertising, and measurement. You can opt out through the controls described above.

Questions? Contact us at (281) 416-5896 or p.reyestqsgutters@gmail.com